1. Food Product – Final Sale
Cupffee cups are edible food products intended for human consumption.
For health, safety, and hygiene reasons, all food sales are final.
We do not accept returns, exchanges, cancellations, or refunds once an order has been processed, shipped, or delivered.
We cannot restock or resell food products that have left our facility.

2. Order Accuracy & Changes
Customers are responsible for ensuring that all order details are correct before completing checkout, including:
Shipping address
Contact information
Product selection and quantities
Once an order has been placed, we cannot guarantee changes or cancellations.

3. Natural Product Characteristics
Cupffee cups are made from natural biscuit ingredients and are fragile by nature.
During transportation, minor cosmetic damage may occur, including:
Small cracks
Crumbs inside packaging
Minor breakage
These are expected characteristics of a delicate edible product and do not affect product safety, taste, or usability.
Broken or cracked cups can still be consumed as edible biscuits or used in desserts.
For this reason, minor cosmetic damage is not considered a defect and is not eligible for refunds or replacements.

4. Shipping & Carrier Responsibility
Once an order has been handed over to the shipping carrier, ownership and responsibility for delivery transfer to the carrier.
Cupffee Canada is not responsible for:
Shipping delays
Carrier mishandling
Lost or stolen packages
Delivery errors caused by incorrect addresses
Weather, natural events, or service interruptions
If a shipment issue occurs, customers should contact the shipping carrier directly using the tracking information provided.

5. Incorrect or Undeliverable Addresses
If a package is returned due to an incorrect or incomplete address provided by the customer:
Reshipping costs will be the responsibility of the customer
Original shipping fees are non-refundable

6. Refused or Unclaimed Shipments
If a shipment is refused or not claimed:
The order will not be eligible for refund
Additional shipping fees may apply to resend the order

7. Agreement to Policy
By placing an order on www.cupffeecanada.com, you acknowledge and agree that you have read, understood, and accepted this Shipping & Returns Policy.